Refund and Returns Policy
Effective Date: 13 April 2025
Last Updated: 18 April 2025
At LegitGames.in, we strive to provide a smooth and secure experience for every customer. Please review our Refund and Returns Policy carefully before making a purchase.
1. Digital Products – No Return Policy
All products sold on LegitGames.in are digital goods, including but not limited to:
- Windows license keys
- Game activation codes
- Software licenses
Once delivered, these products are non-returnable and non-refundable. Digital keys are considered used once shared and cannot be revoked or resold.
2. Refund Eligibility
A refund may be issued only under the following conditions:
- The key/code provided is invalid or not working
- You have not used or attempted to activate the key
- You contact us within 48 hours of receiving the product
In such cases, we will:
- Verify the claim internally or with the license provider
- Offer a replacement key if available
- Issue a refund only if a replacement is not possible
3. Non-Refundable Scenarios
We do not offer refunds in the following situations:
- You purchased the wrong product or changed your mind
- Your system or hardware is incompatible
- You failed to follow activation instructions correctly
- The key was already used or activated after delivery
- Your device had software conflicts or third-party issues
4. Delivery Issues
If you haven’t received your digital key:
- Check your email spam/junk folder
- Contact us at support@legitgames.in for help
5. How to Request a Refund
To request a refund or replacement:
- Email us at support@legitgames.in
- Include your order ID, product name, and a screenshot of the error
- We will respond within 24–48 hours
6. Contact
If you have any questions about our Refund and Returns Policy:
Email: support@legitgames.in
Phone: 8882613433
Address: LegitGames
Pole No. 55, Firni Road,
South-West Delhi, Delhi,
India – 110043